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Refund Policy

Refund Policy

Peña Power Steering has a no-refund policy; however, we offer product exchanges and, in certain cases, may make exceptions at our discretion. We strongly recommend that customers carefully review their purchase or contact us with any questions or doubts before placing an order.

Core Policy

Additional Information

To qualify for a core deposit refund, all cores must be complete and assembled. Cores should be returned within 15 days of receipt.

Refunds will not be issued if the core is:

 

  • Cracked or has broken cases or housing
  • Shafts are broken, twisted, bent, or have damaged splines
  • Disassembled or rusty
  • Mounting holes are broken or damaged
  • The core received is not the same as the one sold
  • The unit will not turn

 

Please ensure your core meets these conditions to receive a refund.